For instance, both doctors have given back by volunteering to perform dental work in disaster-stricken regions such as Haiti and Guatemala, a practice they plan to continue whenever and wherever the need arises. It’s always been important to the Patel brothers that they really get to know their patients – and vice versa. They are dedicated to doing everything possible to put patients at ease regardless of the procedure. They chose the name Serenity Dental to convey their compassionate approach to the dental arts, which is a commitment to confront the natural anxiety people experience when they visit dentists. They since have expanded their services throughout Pasco County, with additional offices in Wesley Chapel (serving New Tampa) and Zephyrhills (serving Dade City, Lakeland, and San Antonio). Together, in 2004, they opened Serenity Dental’s first office in South Central Pasco County, near the bustling commercial intersection of State Road 54 and Collier Parkway in Land O’Lakes (serving Lutz, Odessa, Trinity, and beyond). The Patel brothers both chose to become cosmetic and family dentists, and both wanted to practice their profession in their adopted hometown, the Tampa Bay area. Nilash and Nitash Patel were born in London, England, and settled in Tampa as boys when their parents moved to Florida in 1979. The supervisor brings in enough added revenue to more than cover the cost of her compensation.Drs. Her presence enables the Patels to focus on dentistry. Her primary job is to ensure that someone from Serenity Dental re-engages with callers who didn’t book the first appointment. The Patient Prism system worked so well that Serenity Dental hired a full-time person to manage it. Patel said they like the feedback, and Serenity Dental provides financial incentives for them to book more new patients.Ī full-time supervisor now works the system How have front-office staff responded to the changed work hours and the closer supervision of their performance? Dr. Patel can schedule plenty of staff during high-volume hours. Patient Prism monitors when phone calls come in, so Dr. Staff scheduling improves conversions and customer service With that insight, he can praise them, reward them, or suggest coaching and training as needed. He can see which of his front-office staff are most and least effective. Patel monitors how many calls each office receives and how many inquiries they convert to first appointments. Then Patient Prism recommends that the office call the person back to try to win an appointment. The message also tells how much potential revenue the practice has lost for each caller who doesn’t book. Patel now receives text messages whenever his front office has missed booking an appointment with a high-value new patient. The Patels can quickly scan the visual summary for notations of problems. Within an hour after a call, Patient Prism provides coaching tips and a visual summary of what went well or badly. Unlike another system the Patels had tried and abandoned, Patient Prism doesn’t require them to listen to every call to see how their front office is doing. Serenity Dental now uses Patient Prism to record and manage incoming calls from potential new patients. The system automates or eliminates time-consuming tasks They trusted Nirgudkar, and the cost of implementing and licensing the cloud-based software was reasonable. The Patels decided they had little to lose and possibly much to gain by going with Patient Prism. “We were doing almost nothing to manage how we handled incoming calls,” Dr. He had started a new company called Patient Prism, and he encouraged the Patels to try it. Nirgudkar said he had developed software to solve the problem of conversions. No matter how much they may spend on marketing, Nirgudkar told the Patels, they waste money when their front office fails to convert phone callers into new patients. He shared something he’d noticed in how most practices run their business. Nirgudkar is a Certified Public Accountant (CPA) who has worked with hundreds of dental practices. The Patels’ growth acceleration began with a critical conversation between Nilash and the head of their marketing agency, Amol Nirgudkar. Serenity Dental starts paying close attention to call volumes and conversion rates. Get Quote Call (626) 442-6115 Get directions WhatsApp (626) 442-6115 Message (626) 442-6115 Contact Us Find Table Make Appointment Place Order View Menu.
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